Written for you, not about you

This page is for you.

If a parent sent you this link, you are allowed to read it as though you found it yourself. There is nothing on this page designed to talk you into anything.

Straight to the point:

  • No, we do not tell your parents everything.
  • No, you do not have to talk for the whole hour.
  • Yes, you can stop coming.
  • Yes, you can email us yourself.

The basics

What counselling actually is

It is an hour, usually once a week, in a room with one person whose entire job for that hour is to pay attention to you.

That is genuinely it. Nobody lies on a couch. Nobody writes notes about your childhood while nodding. You are not being assessed, diagnosed or fixed, and there is no point at which someone tells you what your problem is.

The reason it helps is boring and real: saying something out loud to a person who does not flinch changes the size of it. Most people notice that in the first two or three sessions, before anything has been "worked through" at all.

The room most young people use. The chairs are not directly facing each other, on purpose.

No topic is too small

What you can talk about

Anything. That is not a slogan, it is the actual rule. Here are things people have started with.

  • School, and how much of it you can stand
  • Friends who have gone strange on you
  • Someone at home who is not okay
  • Being angry much faster than you used to be
  • Feeling basically nothing
  • A person who died
  • Your body
  • Something you did that you feel sick about
  • Something that happened that you have never said out loud
  • Not knowing what is wrong, only that something is

Including the hard stuff

If you are hurting yourself, or you have been thinking about not being here any more, you can say that in this room too. Saying it out loud does not automatically trigger a phone call to your parents. What happens next depends on how much danger you are actually in — and if we did think something had to be shared, we would tell you first, and try to do it with you rather than behind your back.

The question everybody asks first

Do my parents get told everything?

No. And here is exactly where the line sits, so you are not guessing.

Stays in the room

Almost all of it

What you say, who you talk about, what you think of your family, what you have done, what you are frightened of. Your therapist does discuss their work in supervision — that is a professional requirement for every therapist — but that person does not know your name.

Your parents are told

That you came, and roughly how it is going

They are paying, so they get to know you turned up and whether the work seems useful. They do not get a summary of what you said. If they push for detail, we say no — kindly, but we say no.

We would have to act

If someone is in serious danger

If we believe you, or another child, is at risk of serious harm, we cannot keep that to ourselves. That is the law and every therapist in the country works to it. You would know before it happened, and you would have a say in how.

Never happens

The things people worry about

We do not read your phone. We do not ring your school without asking you. We do not call your parents mid-week to report on you. We do not put things on your medical record — we are not part of the NHS.

Under 16, your parents usually have to know that you are coming and agree to it. That is about consent and money, not about content. From 16 you can arrange counselling yourself.

Before you get here

What the room is like

Knowing the room in advance takes about half the nerves out of a first session.

Two chairs, not opposite

They are at an angle, so you are not staring at someone. You can also sit on the floor. People do.

A window and a lamp

The big light can go off if it is too much. The window looks at a wall and a tree, not at the street.

Things to hold

A box of stuff — putty, cards, a Rubik's cube that nobody has ever solved. Using them is not childish; adults use them too.

The door is not locked

It is never locked. You can leave the room, get water, come back, or go home.

Tea, or not

There is a kettle. Nobody is offended if you say no.

Or no room at all

Sam does walking sessions up the valley. Some people find it far easier to say things while moving and not making eye contact.

Two fears, answered

"Do I have to talk the whole time?"
"What if I don't know what to say?"

No, and that is not a problem. Some sessions are twenty minutes of not much, and then one sentence that turns out to be the important one. Sitting quietly with someone is a completely legitimate use of the hour, and your therapist will not fill the silence just to make it less awkward.

Not knowing what to say is the normal starting position. Almost nobody arrives with a tidy explanation of what is wrong. If they did, they would probably not need to come.

Things that help when your head is blank:

  • Write something in your notes app during the week and read it out, or just hand the phone over
  • Start with the week rather than the feeling — Monday, Tuesday, Wednesday
  • Ask us a question instead. That is allowed
  • Go for the walking session and talk sideways
  • Say "I don't know how to start". That is a start

Things we will not do

  • Tell you to try mindfulness and leave it there
  • Take your phone off you
  • Tell you what you are feeling
  • Be shocked
  • Report back on your mood
  • Pretend we have met someone exactly like you
  • Make you say why you are crying

If you want to start

What actually happens if you get in touch

Four steps. None of them commit you to anything, and you can stop after any of them.

Scroll sideways, or use the arrow keys

You send something

An email, or the short form on this page. Three words is enough. Nobody rings your house because you sent an email.

Goes to Sam, not to your parents

Sam replies

Usually within a day. He will ask if you want a phone call or if you would rather just book a time and turn up.

You choose

First session

Fifty minutes. You do not have to explain everything. Most first sessions are mostly about how this works, not about you.

You can leave early

You decide

At the end you say yes, no, or "can I think about it". All three are normal answers and none of them are the wrong one.

No pressure, genuinely

Who you would be talking to

Sam works with teenagers, and only with teenagers.

He has worked in secondary schools and in a youth counselling service in Bristol. He is hard to shock, comfortable with silence, and does not do the voice that adults sometimes do when they are being careful with you.

If you would rather see a woman, say so — Ruth and Joanna also see older teenagers, and asking is not rude.

More about Sam

Other things people ask

Will you tell me I need to come more often than I want to?

No. Weekly is what most people do because it keeps things moving, but fortnightly is a real option and we would rather you came fortnightly for a year than weekly for three weeks and then stopped.

What if I already have a therapist through school or CAMHS?

Tell us. Two therapists at once usually pulls in different directions and is not better. We would rather help you work out which one to keep.

Can I bring a friend?

To the building, yes — they can wait in the waiting room. Into the session, no, because it changes what you are able to say.

Do I have to call you? I hate phone calls.

No. In the real version of this practice you would email the address that goes straight to Sam, or use the short interface at the bottom of this page. You would not have to explain much — "I want to talk to someone" is a complete message.

What if I turn up and hate it?

Then you say so, or you say nothing and tell us afterwards, or you email us later. One session is not a contract. Quite a few people come once, decide it is not for them, and come back eight months later. That is fine and we do not comment on it.

Is it weird that I want to talk to a stranger?

It is the opposite of weird. A stranger has no stake in the argument, is not going to be hurt by what you say, and will not bring it up at dinner. That is precisely why it works.

Send something short

In the real version this goes to Sam. It does not go to your parents, and nobody phones your house because of it. If you are under 16 we will need a parent involved before we can start — we will talk to you about how to do that, and we will not do it behind your back.

In the real version there is also an email address here that goes straight to Sam, so you never have to speak to anybody first.

Interface demonstration. It validates what you type and draws its confirmation state. It transmits nothing: there is no form element behind it, and nowhere for a message to go.

First name is fine. So is a made-up one for now.

An email address you actually check, and that nobody else reads.

Optional. Three words is a complete message.

Nothing will be sent. There is no form here and nowhere for a message to go. The button only draws what would happen next.

If tonight is the problem

We are not an emergency service and nobody reads this inbox at 2am. These people are awake when we are not, and none of them will make you say your name.

  • Samaritans116 123 any time, free
  • ShoutText SHOUT to 85258 text support, 24/7
  • Childline0800 1111 under 19s, free
  • NHS 111111 choose the mental health option
  • Emergency999 if someone is in immediate danger

Or get someone else to do the first bit

If sending a message yourself feels like too much, a parent, a form tutor, a school counsellor or an older sibling can make the first contact for you. It does not make it less yours.